Soon it will be easier to make sure that a customer or Consultant has entered the correct address when checking out of the shopping cart. A system update that incorporates address validation will be released later this month. When an address is entered that is not currently recognized by USPS, it will offer a suggestion to replace the address that is entered.
In some cases, it may suggest an apartment number if it’s missing or suggest updates to a street address. For example, the Post Office scanners prefer “Road” to “Rd.” so if “Maple Rd.” is entered, the suggestion would include “Maple Road”.
Helpful hints for “good” addresses:
Complete customer information needed
When you set up a new customer account, please make sure to collect as much accurate information as possible. This helps us connect with the customer if there’s an issue related to their order or account.
Check emails for accuracy too
Every month, L’BRI sends emails to your customers to inform them of sales or special events. From time to time you may want to check the email addresses of your customers to make sure they are valid, working email addresses. Make sure that it includes the full address and does not include typos, such as @gmaill.com or @yahoo.con.
For customers without emails
Although it’s rare, if the customer does not have a valid email address, you can use the following format for their L’BRI account: firstname.lastname@example.org. The numerals represent the last four digits of their telephone number. They can use this to login to the website, but they will not receive the automated email alerts related to their order. You can also use their customer number to create a placeholder email using the following format: email@example.com.
It is important that you do not use another customer or Consultant’s existing email address.
A valid phone number is also important to include with your customer’s account. This is often how we reach customers we cannot reach via email.
If you have any questions about updating contact information, contact firstname.lastname@example.org.