While this issue does not affect the effectiveness of the product, it also does not meet our expectations, and we are working with our manufacturer to make corrections. In testing the product and troubleshooting this issue, our lab found that the crystallization issue is a result of the high amounts of Salicylic Acid in this product and the ingredient’s sensitivity to heat. The current issues we are experiencing can be linked to extreme temperatures during transit of the product this summer. Until we can replace our current inventory, this item will be unavailable as noted above.
If you or your customers have purchased Deep Clean Toner, or have concerns about crystallization, please contact Customer Care for assistance at firstname.lastname@example.org or 262-363-9674.
We will post an update when we have additional information. We appreciate your understanding as we work to address this issue.